slide 1

Welcome to Cockhedge Medical Centre

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

The practice is a limited company, company number 06317377.

Director: Dr M.J.Whitenburgh

Company Secretary: Stephanie Whitenburgh

Registered Office: 217 The Reach, 39 Leeds Street, Liverpool, L3 2DD


HOW YOU ACCESS THE PRACTICE HAS CHANGED

Due to the current Coronavirus Pandemic, the way you access the Practice has changed. We are trying to safely resume as many of our services as possible, but we would ask you not to attend the practice unless asked to do so by a Clinician. If you do need to attend the practice please wear a face covering.

We would ask you to continue to telephone the surgery if you wish to arrange a telephone review or face to face appointment.  You can also contact us via eConsult.

Our Reception Team are trained in Care Navigation so will need to ask for a brief description of your problem to signpost you to the most appropriate person.

If you arrange a telephone consultation, your Clinician will review your problem and will then, depending on your needs:-

    • Offer you advice via text
    • Offer a video call
    • Ask to see you in person (face to face) or
    • Navigate you to other services
    • The surgery is open Monday to Friday from 8 am to 6.30 pm. If you have an urgent problem during these times please ring the surgery. At all other times ring NHS 111
    • Face coverings are recommended when entering the building
    • Please ensure on entering the premises you wash your hands using the sanitiser station
    • There is screening at our reception desk to protect you and our staff

Online Booking

 Online appointments are available. We are still offering a small number of pre-bookable on the day telephone appointments.

Prescriptions

We would encourage patients not to attend the practice to order their prescription and we are unable to take prescription requests over the telephone. If you require a prescription please either complete a request form provided by the main entrance to the practice and post in the letterbox outside or if you are registered for on-line services, you can order your prescription through this service.

PLEASE DO NOT TELEPHONE THE PRACTICE TO CHECK YOUR PRESCRIPTION IS READY AS THIS IS PUTTING ADDITIONAL PRESSURE ON OUR TELEPHONES. PRESCRIPTIONS ARE PROCESSED WITHIN 2 WORKING DAYS


Please Click here to access the Practice Leaflet.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access

The surgery is situated in a purpose built shopping mall. There is a large car park of which there are designated blue badge holder spaces belonging to the shopping mall.

The main entrance is inside the shopping mall on the ground floor via an automatic door with a handrail. A fully accessible toilet is available with an emergency alarm.

Guide or assistance dogs are welcome at all times.

PLEASE NOTE: eConsults will be switched off over the weekend from 6:30pm on a Friday evening and will be switched back on Monday morning at 8am excluding bank holidays. This is to ensure that our patients seek more appropriate healthcare whilst we are closed. Any eConsults submitted on a Friday after 6:30pm will not be reviewed until the following Tuesday. You can still use the eConsult facility to look up general medical advice. You can also get advice from the NHS website or the NHS App. Your local pharmacist can help you with self care.

consult online

If your medical problem cannot wait until the practice is open please contact the NHS 111 helpline by dialling 111 from any phone, or by visiting NHS 111 online. NHS 111 online is also a good place to check your symptoms.

If you are deaf and want to use the phone service, you can use the NHS 111 British Sign Language service: 

England - http://www.interpreternow.co.uk/nhs111/

(Site updated 17/08/2021)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website