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Appointments

If you require an appointment please telephone the medical centre at 08:00 on 01925 244655.

You may also book online via the above link. For more information on how to register please enquire at reception.

In order to make the best use of the clinicians time you will be asked some questions when you telephone to make an appointment. This enables the most appropriate person to deal with your consultation.

You may be offered the option of a telephone consultation with the clinician on duty.

Please remember that the appointment is for one patient only!

Telephone Advice

During opening hours a clinician will be available for telephone advice. For further information please speak to our Patient Advisers who will signpost you  to the most appropriate professional.

You will be asked to call back at an allocated time.

Patient Advisers

Virtually everyone who calls a GP practice to make an appointment asks to see a GP, but very often help will be available from other highly skilled medical professionals such as nurses, pharmacists or from another service, including the voluntary sector, who can support people with a wide range of social, emotional or practical needs.

So from 3rd September 2018 building upon work that is already done in our practice to manage demand and support our clinicians, Cockhedge Medical Centre will be introducing the role of Patient Advisers.

Patient Advisers will provide you with a first point of contact which directs you to the most appropriate source of help. Staff who are Patient Advisers have undertaken appropriate training to make it easier for you to get an appointment with the most appropriate professional  - this could be with a healthcare assistant, nurse, clinical pharmacist based in your practice.

To help you access the correct service , when you call your Patient Adviser will need to know a brief reason why you need an appointment. Patient Advisers aren’t being nosey or obstructive with your request to see a clinician, they genuinely want to help.

They will ask you a few brief questions as Patient Advisers have a number of alternative types of appointments available to them and they need to offer you the most appropriate appointment to deal with your problem. The most appropriate appointment may be with the GP or another clinician within the practice team.

Patient Advisers have taken part in robust training and will treat all information in the strictest of confidence , you will then be directed to see the correct professional to meet your need. You can ask to speak to the Patient Adviser privately.

In implementing Patient Advisers we very much hope that you will find the role helpful. The role will help the practice make best use of the services available both at the practice and in the wider community and in doing so increase the number of clinician appointments so that you can more easily secure an appointment when it is necessary.

Thank you in advance for your support.

For more information, please read the frequently asked questions by visiting

http://www.warringtonccg.nhs.uk/Page%20Images/about-us/patient-advisers.htm

Alternatively, to find local health services, events, advice and support in Warrington the following websites can provide information:

www.mylifewarrington.co.uk

www.warrington.gov.uk/warringtonwellbring

www.nhs.uk

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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